Answered By: Library Help Last Updated: Nov 21, 2018 Views: 62
Answered By: Library Help
Last Updated: Nov 21, 2018 Views: 62
There are a number of reasons why you may not be able to renew your items:
- If you have renewed your items 15 times you will need to return them before you are able to renew them.
- You won’t be able to renew items that have been requested by other users, these will be listed as ‘Hold’ on your account. Please remember to return ‘Hold’ items on time as you will be charged £1 per day if they are overdue.
- You cannot renew items that are more than 7 days overdue.
- If you owe more than £20 you will not be able to borrow any new items from stock, or renew anything that you have on loan.
We can help you if you’re having difficulty with your account. Just ask a member of the library team or email firstname.lastname@example.org.