I'm a research student, which login do I use?

As a research student you will have two distinct identities on University systems. One is your University ID and the other is your student ID. You should always use your student ID and account for loaning physical library resources. For details of which login to use on the various University systems see the checklist for research students.

We recommend that you only use your student ID but if you are using both, make sure that you are accessing NELSON in an incognito window or you may not see the loans that you are expecting as they are on your other, completely separate, account.

I need to talk to someone about my accounts

There are lots of ways you can contact us, any time of the day or night:

• email at libraryhelp@northampton.ac.uk
• our Chat service by clicking on the blue speech bubble at the bottom right of every page
• speaking with a member of library staff at the enquiry desk, located on the second floor of the Learning Hub during staffed hours
• ask us a question using our 'Submit a Question' form
• call us on 01604 89 3089