Q. The Kaltura Accessibility statement.


KALTURA – Capture / MediaSpace / KMS Go Accessibility statement

We want everyone who uses KALTURA – Capture / MediaSpace / KMS Go (hence termed KALTURA) to be able to create, edit and play video / audio content.

The KALTURA service includes:

  • The Kaltura Capture desktop recorder

  • The MediaSpace website

  • The KMS Go mobile app

  • Video content embedded inside the Blackboard / NILE system.


KALTURA is run by The University of Northampton. We want as many people as possible to be able to use this service. For example, that means with a keyboard you should be able to:

  • Create videos using the Kaltura Capture desktop recorder
  • Edit video content using the Kaltura Video Editor on the MediaSpace website
  • View video content on MediaSpace and inside the Blackboard VLE
  • Upload, view and share video content using the KMS Go iOS mobile app

We aim to create content to meet the accessibility standards outlined in our technical accessibility statement. Content we create should be compatible with assistive technology.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is KALTURA?

We know some parts of KALTURA aren’t fully accessible, for example:

  • The Hotspots tool doesn’t allow you to use keyboard navigation.
  • The new interactive branching video tool is not keyboard accessible.
  • MediaSpace has a high contrast setting but in some areas the contrast may not suit the end-user.

What to do if you can’t access parts of this service.

If you have problems creating, editing or playing video content:

  • email learntech@northampton.ac.uk
  • call 01604 892696

We’ll consider your request and get back to you in 2 working days.

Reporting accessibility problems with KALTURA

We’re always looking to improve the accessibility of KALTURA - Capture / MediaSpace / KMS Go. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: learntech@northampton.ac.uk or phone 01604 892696

Enforcement / escalation procedure

If you need to escalate your issue further, contact the University Chair of the Inclusive Student Experience Group (ISEG) by email ISEG-CHAIR@northampton.ac.uk

You can expect an acknowledgement within 6 working days and a full reply within 20 working days. If your complaint raises complex issues that cannot be answered within 20 working days, we will keep you informed of progress until we can fully respond.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about KALTURA’s accessibility

The University of Northampton is committed to making KALTURA accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Guides produced by Kaltura and UoN on how to navigate the system.

Guides are available on the following topics:

Q. What are the Kaltura Capture keyboard shortcuts?

Q. Where can I find Kaltura's Accessibility statement?


KALTURA’s compliance with WCAAG 2.1 AA Standard

KALTURA is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed in the attached PDF document.

Kaltura VPAT Statement – Sept 2018

We work with third-party suppliers to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible.

If we have failed to identify a barrier, please contact: learntech@northampton.ac.uk or phone 01604 892696

We are routinely reviewing the Capture / MediaSpace / KMS Go service to ensure the service meets accessibility standards.

Issues with video and audio

Recorded video hosted in Kaltura should have machine generated captions as a minimum. Some videos may have human generated captions. We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with Video Quiz, Hotspots, Interactive Video / 360 Video

Some elements of the Quiz tool and the interactive branching video tool are not fully accessible. However, we work with Kaltura to review the accessibility of the licensed tools and services. We will make another accessibility assessment when the licensing contract is due for renewal, and consider retaining any services which are inaccessible.

How we tested KALTURA

The full Voluntary Product Accessibility Template (VPAT) is available from Kaltura and we have also run a limited amount of tests to ensure our use of the service is accessible. We are committed to testing each new product upgrade or additional feature for accessibility.

What we’re doing to improve accessibility

The University has an Inclusive Student Experience Group (ISEG) which has two key subgroups. One is the Disability Coordinators Group and the other is a group focusing on the institutional response to the accessibility regulations. At all meetings, the groups are considering ways in which University accessibility may be improved.

Equality Impact Assessments (EIAs) are required for new policies and services and ensure a focus on the range of people expected to access that material.

Training (synchronous and asynchronous) has been developed for all staff to ensure they are aware of the requirements and have the skills needed to use these services.

The Northampton Additional Student Support and Inclusion Services Team (ASSIST) works with students with disabilities to help achieve their full potential and to promote equal opportunities. ASSIST aims to enable students to access all aspects of university life, take control of their learning and develop the skills needed for employment. This is underpinned by a commitment to accessibility and respect for confidentiality.

ASSIST provides support for students with:

  • physical impairments
  • sensory impairments
  • mental health difficulties
  • medical conditions
  • Autistic spectrum disorders
  • specific learning difficulties, for example dyslexia

The team provides a range of services, including a variety of dyslexia and other disability-related guidance for all new and current students, staff and parents.

This statement was prepared on 11th July, 2019.






  • Last Updated Aug 13, 2019
  • Views 133
  • Answered By Al Holloway

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