Q. Pebble Pocket - Data Loss

Answer

Pebble Pocket - Data Loss: 16 December 2019

Here is a short Q&A update on the issues some users may have encountered with assets disappearing in Pebble Pocket on phones and tablets. This is following an update of Android Google Chrome released on 10th December 2019.

What caused the issue?

Pebble Pocket shares storage technologies with Google Chrome, this means that Pocket benefits from security and performance enhancements made by Chrome.  However, it can also have some side affects, such as those caused by the Chrome 79 update.
  
This latest release changed the location of the where the app data is stored without migrating the existing app data to the same location.  Further information on this issue can be found on the Google Chrome blog here.  
Please Note: Devices still running Chrome 78 will not be affected by this problem as Google have halted the full release of Chrome 79. Users can check their Chrome version by
 
  • Opening the Chrome app on their device
  • Selecting the three dot menu on the top right hand side 
  • Selecting the 'Settings' option 
  • Selecting the 'About Chrome' option
If you have experienced the issue and have continued to use Pebble Pocket afterwards, we recommend you send all your asset to PebblePad and stop using Pocket until further notice.

How will this issue be resolved?

The Google Chrome team have acknowledged the issue, they are currently working on a hot fix that will hopefully restore the misplaced app data. We advise all users of Pebble Pocket to: 

  • Avoid using the Pocket app
  • Do not uninstall the app
  • Do not clear cache or storage via the device settings

When can I expect the fix?

As soon as Google Chrome have released the new Chrome 79 version and we've verified the issue is resolved, we'll notify users to continue using Pebble Pocket.


Pebble Pocket - Data Loss UPDATE: 19 December 2019 

Here is a short Q&A update on the data loss issues experienced in Pebble Pocket following the release of Google Chrome version 79.  

How has this issue been resolved?

The Google Chrome team have now released a Chrome update for version 79, which has restored the files and assets saved on the Pocket app.  As a precaution Google have rolled out the release in stages, this means that not all users will receive the update at once, the process may take a up to a week.     

How to check if your device is on the fixed version of Chrome?

 Users can check their Chrome version by:

  • Opening the Chrome app on your device
  • Selecting the three dot menu on the top right hand side 
  • Selecting the 'Settings' option 
  • Selecting the 'About Chrome' option
  • The version should be 79.0.3945.93

If your device is not on Chrome version 79.0.3945.93, you can check the Play Store app to see if there is an update available to download.  

Due to the staged roll out of the fixed version, the update may not be currently available. Most devices will automatically update when the new version is available however, if this is not the case you will need to periodically check the Play Store.     

  • Last Updated Feb 13, 2020
  • Views 310
  • Answered By Robert Farmer

FAQ Actions

Was this helpful? 0   0