Q. Uh-oh. Chrome 78 isn't supported. Upgrade to Chrome 79 or higher.
Some users have reported receiving an error when attempting to join Collaborate sessions using a Chromebook.
Chromebook devices that are unable to update the Google Chrome browser to version 79 or higher will be presented with an error when attempting to join a Collaborate session using the Google Chrome browser. The user will be unable to join the session and the error will reference the version of Google Chrome installed on the device, as in the example below using Google Chrome version 78:
To solve this problem, firstly, make sure that you are indeed unable to update to a more recent version of Chrome. See: Chrome Update Instructions
If you are unable to update Chrome, you may still be able to join Collaborate sessions from your Chromebook device by using an alternate browser. Chromebook devices that support installing and running apps from the Google Play Store can install one of the following for use with Collaborate:
- Microsoft Edge
- Mozilla Firefox (requires a touch-screen device)