Turnitin error - 'filesys.err.dir.attempt'

We are currently experiencing an issue with accessing Turnitin from the grade centre in NILE Original courses. This affects both staff and students. Please see the relevant section below to view Turnitin papers until this is resolved:


Users will no longer experience a 'filesys.err.dir.attempt' error when accessing submissions from the Grade Centre, or when accessing marks from the 'Feedback and grades' tab. This problem with Turnitin was resolved at 07:00 GMT on 18 January 2022.


To view your student papers, navigate to Course Management, Control Panel, Course Tools, Turnitin assignments. From there you can access the Turnitin assignment and see all of the submitted papers. Full details can be found here: Finding the Turnitin assignments that students have submitted



Students are currently unable to view their papers or letter grades from the Feedback and Grades section of a module. Instead, students can navigate back to the Turnitin assignment in the Submit your work area in order to view their submitted paper, numeric grade and any feedback provided.



  • Last Updated Jan 18, 2022
  • Views 413
  • Answered By Tim Guyett

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