How do I scan using the printers?

Please note, it can take up to 24 hours for the scan option to become available after you have logged into a University printer for the first time. We have a guide to help you to do this. Once this time has passed, the ‘Scan’ icon will be available on your account.

Scanning and printing is managed by the University’s IT department, (login required). Ways to contact them are listed below.

Scanning and printing is only available to staff and students of the University of Northampton. Please note that there is no printing facility for visitors or Associate Members (including SCONUL).

If you are scanning a document, you have two options for placing the item to be scanned:

1. You can place it face down under the lid of the printer, aligning the item to the back-left corner. This is ideal for copying a page or two from a book, or something like a passport

2. You can place the document into the document feeder on the top of the printer. This is helpful if you are copying multiple pages of a document, or need to do both sides of a page. Please ensure you have removed any staples and the paper is flat with no tears before placing the document into the document feeder, otherwise it may damage the documents and jam the document feeder

3. Log in and click on ‘Scan’ in the printer menu, then click ‘Scan to Email’. There are options to scan a single page, or several pages that are then sent as a single document. 

The document will be sent to your student / staff email. This can be accessed by signing into the Student Hub (or Staff Hub) and clicking ‘Webmail’. We have some further guidance for accessing your email. There are also options to set the file name and subject line of the email.

You can click on ‘Settings’ to set various scanning options, such as the file type (jpeg or PDF for example), how detailed the scan will be (DPI), and whether it scans in colour, greyscale, or black and white. These options will affect the file size, the more details in the scan the larger the file will be.

4. Click on ‘Start’ to begin the scan.

I still need some help with scanning

Library staff are on the 2nd floor help desk in the Learning Hub and we are happy to help you in our staffed hours. IT Services are also available to help with scanning and other print issues:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self service portal where any kind of issue relating to IT can be logged
• You can also call them on 01604 89 3333
• You  can read more information by IT on their Student Hub page

You can visit IT Services on the SID on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You can also call the IT helpdesk on 01604 89 3333: 

• Mondays to Thursdays 8am to 5.30pm 

• Fridays 8am to 9am, and then 10am to 5.30pm. 

You can also raise a ticket in the IT Portal at any time.