How do I connect to the Eduroam network?

Eduroam is a wifi hotspot for students and staff from UK universities. Visitors who are registered at other universities can connect to the Eduroam network at the University of Northampton, and students or staff from the University of Northampton can connect to the Eduroam network when visiting other locations.

Visitors to the University of Northampton connecting to Eduroam

If you are staff or a student at another University you may be able to use the Eduroam wifi network. You will see Eduroam listed as an option of available wifi networks on your device. Speak to your home institution if you need assistance connecting to the network.

Alternatively you can use the 'Guest' wifi network, which will ask you to register to connect, and then provide you with network access for the day. We have a guide to help you connect.

University of Northampton students and staff connecting to Eduroam

If you are a University of Northampton student or member of staff visiting another university and wish to connect via the Eduroam network, your login information for Eduroam is slightly different to logging in to the University wifi network. Your user name will be your student number (or staff username) with '@northampton.ac.uk' after it. So, for example, if your student number is 1234567 your username becomes 1234567@northampton.ac.uk. Your password is your University password, that you use to log in to NILE.

How can I speak to IT Services if I'm having problems?

There are lots of ways to contact IT Services if you need help or support with hardware or software:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self-service portal where any kind of issue relating to IT can be logged
• You can also call them on 01604 893333
• You can read more information by IT Services on their Student Hub page

You can visit IT Services on the SID on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You can also call the IT helpdesk on 01604 893333: 

• Mondays to Thursdays 8am to 5pm 

• Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time.