COVID-19 ALERT

You may not be on campus but we are still here to help:

  • Your books have been renewed automatically until 30th September, so there is no need to worry about anything being overdue, or recalled.
  • click and collect service for books is operating. There is a web form to complete that gives details of how to request and collect items
  • Please hold on to any books you currently have on loan, if you need to return them you can either post them to us or drop them into the Visitor Centre next to McColls. Staff will remove them from your account next time they are on campus.
  • Please do speak to us if you need any help or advice, you can email us at libraryhelp@northampton.ac.uk 
  • E-Books and e-journals – and remember, around 80% of our resources are available online as e-books, e-journals or online videos, so check on NELSON to see what we hold electronically.   
  • Please do not stress about your library account or items. If you need any books or articles, please just get in touch. We are a friendly and helpful bunch, and are available online if you need us!! 😊😊😊

Answered By: Library Help
Last Updated: Sep 08, 2020     Views: 79

The Academic Librarian and Learning Development teams are both still available to meet with you online. You will need to make a tutorial appointment through the appointment system, just make sure that you choose the 'online' option when booking your appointment. 

You will receive an automated email from the appointment system. The Librarian or Learning Development tutor will then email with details on how to join the online meeting in the meeting software Collaborate. If you do not receive this email then please check your spam or junk folder as these emails can end up there. If you have any technical difficulties reply to the email from the Librarian or Learning Development tutor and they will be happy to make alternative plans, such as calling you. Make sure you include your name, student number and phone number when contacting them.

We recommend that you test your connection in advance so as not to lose tutorial time. We have a test room ready for you to try out your sound and video, if you are using it.

Important Notes

  • To access the virtual workshop you should use a laptop or desktop computer that has a Chrome or Firefox browser installed. You should use Chrome if at all possible.
  • You will need a good, reliable Internet connection.
  • You will need speakers or preferably headphones to hear others and you will need a microphone to be heard yourself. It is also possible to use a webcam if you have one connected.
  • Your instructor controls whether you can use your microphone and camera, but you should usually be able to raise your hand (hand icon) or post a chat message (speech bubble icon).
  • If you have a problem with sound or video, leaving and re-joining the session usually fixes a lot of issues. If you still have a problem please try these links:  Windows | Mac | Chromebook
  • If you would like some further guidance please watch this introductory video to Blackboard Collaborate Ultra

Further information

There is online guidance available for Collaborate users