You may not be on campus but we are and we're still ready to help, no matter where you are:

  • The Service Update page on our website has all the latest information about our services and any changes to normal operations
  • If you need to return items to us and are unable to hold on to them during this lockdown then please email for advice. Please do not come on to campus just to return items during the current restrictions
  • Please do not stress about your library account or loans. If you need anything at all please just get in touch at We are a friendly and helpful bunch  😊😊😊

Answered By: Library Help
Last Updated: Sep 22, 2020     Views: 219

The Academic Librarian and Learning Development teams are both still available to meet with you online. You will need to make a tutorial appointment through the appointment system, just make sure that you choose the 'online' option when booking your appointment. 

You will receive an automated email from the appointment system. The Librarian or Learning Development tutor will then email with details on how to join the online meeting in the meeting software Collaborate. If you do not receive this email then please check your spam or junk folder as these emails can end up there. If you have any technical difficulties reply to the email from the Librarian or Learning Development tutor and they will be happy to make alternative plans, such as calling you. Make sure you include your name, student number and phone number when contacting them.

We recommend that you test your connection in advance so as not to lose tutorial time. We have a test room ready for you to try out your sound and video, if you are using it.

Important Notes

  • To access the virtual workshop you should use a laptop or desktop computer that has a Chrome or Firefox browser installed. You should use Chrome if at all possible.
  • You will need a good, reliable Internet connection.
  • You will need speakers or preferably headphones to hear others and you will need a microphone to be heard yourself. It is also possible to use a webcam if you have one connected.
  • Your instructor controls whether you can use your microphone and camera, but you should usually be able to raise your hand (hand icon) or post a chat message (speech bubble icon).
  • If you have a problem with sound or video, leaving and re-joining the session usually fixes a lot of issues. If you still have a problem please try these links:  Windows | Mac | Chromebook
  • If you would like some further guidance please watch this introductory video to Blackboard Collaborate Ultra

Further information

There is online guidance available for Collaborate users