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  • The Service Update page on our website has all the latest information about our services and any changes to normal operations
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Answered By: Library Help
Last Updated: Jan 15, 2021     Views: 13

We are so happy that you want to attend a 'So, here's the thing' session! We think you have made the smart and brave choice to spend an hour learning something that is maybe new to you!

We use some video meeting software called Collaborate to host these sessions. If this is new to you, we have a practice room available to test your connection in advance. The link to the real room will be sent to you with the joining instructions. We ask that you join with your microphone on mute or mute when you join. This makes sure that the speaker can be heard clearly by everyone and we can't hear each other's dog barking or slurps of tea. You can unmute yourself if there is something you want to say.

Important Notes

  • To access Collaborate you should use a laptop or desktop computer that has a Chrome or Firefox browser installed. You should use Chrome if at all possible
  • You will need a good, reliable Internet connection
  • You will need speakers or preferably headphones to hear others and you will need a microphone to be heard yourself. It is also possible to use a webcam if you have one connected
  • Your instructor controls whether you can use your microphone and camera, but you should usually be able to raise your hand (hand icon) or post a chat message (speech bubble icon)
  • If you have a problem with sound or video, leaving and re-joining the session usually fixes a lot of issues. If you still have a problem please try these links:  Windows | Mac | Chromebook
  • If you would like some further guidance please watch this introductory video to Blackboard Collaborate Ultra

Further information

There is online guidance available for Collaborate users