Answered By: IT Services
Last Updated: Dec 22, 2021     Views: 10

One of the most common causes of having connection issues within Webex, and other online meeting tools, is bandwidth- the speed of your internet connection. Video conferencing like Webex uses large amounts of bandwidth, making it more demanding on your network which will then lead to potential connection issues. The best solutions to reduce the chances of this happening are the following:

  • Close unnecessary applications which are using internet bandwith, like;
    • Web browsers
    • Streaming services – Netflix, Disney+, Spotify, YouTube, etc
    • Having several tabs open at once
    • Multiple web browsers open
    • Downloading large files
  • VPN clients, like Citrix
  • Online games.

You should close other unnecessary applications too. They may not use the internet but their size can mean that it affects the speed of your device. These can be:

  • Video editing software like Adobe Creative Cloud (Photoshop, Premier Pro etc.)
  • High resource games.

You can also try:

  • Shutting down any other device using the same internet connection, like phones and tablets
  • Try used a wired ethernet connection between your device and the router - this is a wire that links directly from your laptop to your router
  • Try restarting your router. Don't forget to check with other people using it to!

I'm having problems with my video and / or audio

We have a guide available to help you if you are having trouble with the video or sound during your online meeting.

I'm still having problems

If you have tried these steps and you are still having trouble, IT Services will be happy to help you. You can visit IT Services on the SID on the ground floor of the Learning Hub:

  • Mondays to Thursdays 8.30am to 5pm
  • Fridays 10am to 5pm.

You can also call the IT helpdesk on 01604 89 3333:

  • Mondays to Thursdays 8am to 5.30pm
  • Fridays 8am to 9am, and then 10am to 5.30pm.

You can also raise a ticket in the IT Portal at any time.