Answered By: IT Services
Last Updated: Dec 22, 2021     Views: 5

What is MFA?

MFA helps protect you and your device from cyber attacks. When you use MFA, you are providing two types of identification; your password when you log in and a Multi-Factor Authentication method, like a notification to your smart phone. This makes logging into apps and services like Teams and OneDrive extra safe. A cyber attacker might gain access to a password, but they won't have your smart phone too! 

What MFA options are there?

Microsoft Authenticator App - A notification is sent to the Microsoft Authenticator app on your smart phone. You must approve the login using the app

Text Message - A text message is sent to your mobile phone. You must enter the code in the text message to login

Voice Call - Microsoft call the phone number you previously supplied. You must respond to the voice prompts to approve login.

We recommend that you set up the app as the primary method, with text message as a backup method. Please contact the IT Service desk to discuss other options.

Why is the University implementing MFA?

The University hold a large quantity of personal data, both staff and students, as well as storing confidential research data with commercial value, which an industry standard technology such as MFA helps protect. Advantage Services have created a video that explains how and why MFA is an easy and effective method of security.

Can I opt out of setting up MFA?

No. All staff are required to have their accounts protected when accessing MFA enabled services.

What should I do now?

We have two guides available to help you install MFA;

I need help or want to know more

We have more guides available or IT Services will be happy to help you. You can visit IT Services on the SID on the ground floor of the Learning Hub: 

  • Mondays to Thursdays 8.30am to 5pm 

  • Fridays 10am to 5pm. 

You can also call the IT helpdesk on 01604 89 3333: 

  • Mondays to Thursdays 8am to 5.30pm 

  • Fridays 8am to 9am, and then 10am to 5.30pm. 

You can also raise a ticket in the IT Portal at any time.