If you have an Android phone this guide will take you through the steps of setting up Multi-Factor Authentication on your mobile device. For this setup you will require your phone and a computer.
Steps to set up MFA
1. On your computer you will need to go to the Microsoft MFA Setup webpage on your browser
2. The page will ask you to sign in. Here you need to enter your University email address. We have a help guide available for using your University email address
3. You will then see a University login page. Enter your password and click Sign in
4. On the More information required page click Next
5. On the next page that appears click Next and then Next again on the page after that
6. You will then be shown a QR code on your screen
7. On your phone, navigate to the Play Store
8. In the search bar search for 'Microsoft Authenticator'
9. Click on Microsoft Authenticator and click Install
10. Once the app is installed click Open
11. Click Accept on the first page that appears
12. Select Work or school account
13. Then click on Scan a QR code
14. Hold up your phone camera so that the QR code on your computer fits in the box on your phone screen
15. The app may ask you to allow notifications, click Allow
16. Your account should now be added in the app
17. On your laptop click Next. You will then receive notification on your phone asking for you to Approve or Deny
18. Your computer will then show that the notification was approved, and you can then click Next
19. The next page will then ask you to enter your phone number as a backup option. From the dropdown select the country code for your phone number (the United Kingdom is +44)
20. Enter your phone number and then click Next
21. You will then receive a text message from Microsoft with a six-digit code, enter this on your computer and click Next
22. You can then click Done and you have now completed you MFA setup
I'm having trouble installing the MFA app
If you have tried these steps and you are still having trouble, IT Services will be happy to help you. You can visit IT Services on the SID on the ground floor of the Learning Hub:
• Mondays to Thursdays 8.30am to 5pm
• Fridays 10am to 5pm.
You can also call the IT helpdesk on 01604 893333:
• Mondays to Thursdays 8am to 5pm
• Fridays 8am to 9am, and then 10am to 5pm.