Answered By: IT Services
Last Updated: Dec 22, 2021     Views: 3

Why is the University implementing MFA?

The University hold a large quantity of personal data, both staff and students, as well as storing confidential research data with commercial value, which an industry standard technology such as MFA helps protect. Advantage Services have created a video that explains how and why MFA is an easy and effective method of security.

Can I opt out of setting up MFA?

No. All staff are required to have their accounts protected when accessing MFA enabled services.

Which services use MFA?

  • OneDrive for Business
  • Yammer
  • Microsoft Teams
  • SharePoint
  • Citrix.

Will I need to verify my identity with MFA every time I sign in?

No. MFA is required every seven days currently, unless you are accessing services from an unusual location or device. MFA is not designed to be intrusive or demanding. MFA will trust the device you typically use and your usual location - if you use a different device or in a different location you will be prompted to authenticate at the time of logging in.

What if I change my mobile phone?

if you get a new phone then you will need to change the setup of your MFA. You can follow the steps in our guide and contact IT Services if you need any help.

I've received an unexpected text message or an app notification to verify my authentication, what do I do?

Please decline the app notification and contact IT Services, who will investigate further.

What can I do if I cannot get into my account or I have left my phone at home?

If you are having problems logging in to your account, please contact IT Services. If you have left your phone or other method of authentication at home, we are able to add your Jabber extension or another mobile phone to the list of authentication methods. This will get you into your account until you are able to access you phone again.

What should I do if I lose my phone?

Please contact IT Services. You can also set up a second device in case this happens.

I need to contact IT Services

We have more guides available or IT Services will be happy to help you. You can visit IT Services on the SID on the ground floor of the Learning Hub: 

  • Mondays to Thursdays 8.30am to 5pm 

  • Fridays 10am to 5pm. 

You can also call the IT helpdesk on 01604 89 3333: 

  • Mondays to Thursdays 8am to 5.30pm 

  • Fridays 8am to 9am, and then 10am to 5.30pm. 

You can also raise a ticket in the IT Portal at any time.