Answered By: IT Services
Last Updated: Nov 13, 2023     Views: 864

Downloading the MyNorthampton App 

You can access the MyNorthampton App by using the link on the University of Northampton Student Hub homepage or by downloading this from the app store to your mobile phone or tablet, just search for MyNorthampton.

Logging in to the MyNorthampton App

To log in to the MyNorthampton App you will need to use the same username and password that you use to access the Student Hub and NILE.

NILE

The NILE tab within the app will take you straight to NILE. 

If you have any problem logging into NILE from the app or from your own device, please check with the Student Information Desk that they have all the information they need from you.

Calendar

The Calendar tab in the app will take you to your student outlook calendar, associated with your University email address. You can also access your timetable and your exam times.

If you don't see your timetables then try logging out and back in again. If this doesn't resolve the issue, then log a ticket with the Digital Apps resolver team, who will be happy to help. You can do this in the IT Services self-service portal, using the New Service Request tile:

New Service Request purple button

You can also email the team at digitalapps@northampton.ac.uk 

If you see the wrong time displayed, you need to check the time settings as the UK adjust the time twice a year. This is called GMT (Greenwich Mean Time) and GMT+1, also known as BST (British Summer Time). 

If you are still having problems and need quick access to your timetable, then use the timetable portal. We have a guide available if you need some help navigating to your timetable. 

Attendance

The Attendance tab will ask you to input a code given to you by your tutor to confirm your attendance.

Register your attendance here, tap here (as seen in app)

You can also select the lesson from the lesson list.

Session not listed, enter registration code

If the code is not accepted, don't worry! Just ask your lecturer to mark you as having attended. Confirm they have marked you as having attended as this is not something IT Services can do - it must be your lecturer.

I'd like to speak to IT Services as I'm having problems

If you are a lecturer and having problems registering student attendance, please log this with IT Services. 

Student information in MyDay or Attendance can take 24 hours from completion of their registration. The system updates every 12 hours but please allow 24 hours so all systems can sync before contacting IT Services.

There are lots of ways to contact IT Services if you need help or support:

You can visit IT Services on the SID on the ground floor of the Learning Hub: 

  • Mondays to Thursdays 8.30am to 5pm 

  • Fridays 10am to 5pm. 

You can also call the IT helpdesk on 01604 893333

  • Mondays to Thursdays 8am to 5pm 

  • Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time. 

If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk