Q. What should I do if I cannot connect to a Blackboard Collaborate session?

Answer

In order to connect to a Blackboard Collaborate session, you will need to use the Chrome browser.

Chrome is free to download and use, and is available from: https://www.google.co.uk/chrome/

For help and support with Chrome, including help installing Chrome, go to: https://support.google.com/chrome

If you are using Chome and still cannot connect to a Collaborate session, please do the following:

 

1. Ensure that Collaborate is the only tab open in Chrome. If necessary, close all the other Chrome tabs, or tear off the tab that is running Collaborate so that it's in a window on its own.

 

2. Click on Tools > More Tools > Developer Tools (or press Ctrl + Shift + i).

Collaborate Screenshot 1

 

3. Select the Console tab, then right click in the console and choose 'save as'.

Collaborate Screenshot 2

 

4. Save the file (do not change the name of the file).

Collaborate Screenshot 3

 

5. Send the file you saved to: LearnTech@northampton.ac.uk

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  • Last Updated Nov 23, 2018
  • Views 99
  • Answered By Robert Farmer

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