You may need to change your MFA setting, for example you have a new phone. Carry out the following steps and you can change your MFA settings:
1. Log into Office 365 or open up your Microsoft Security Information
2. Log in and perform MFA with an existing method, like the app or by text message
3. On 'My Sign-Ins' screen click '+ Add method'
4. Select a method from the drop-down
5. You can now adjust your settings to add a new phone and delete your previous one.
I'm having trouble with the MFA app, who can help me?
- You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
- There is also a self-service portal where any kind of issue relating to IT can be logged
- You can check or change your password by following these instructions
- You can also call them on 01604 893333
You can visit IT Services on the ground floor of the Learning Hub:
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Mondays to Thursdays 8.30am to 5pm
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Fridays 10am to 5pm.
You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.
You can also call the IT helpdesk on 01604 893333:
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Mondays to Thursdays 8am to 5pm
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Fridays 8am to 9am, and then 10am to 5pm.
You can also raise a ticket in the IT Portal at any time.
If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk