You may need to change your MFA setting, for example you have a new phone. Carry out the following steps and you can change your MFA settings:
1. Log into Office 365 or open up your Microsoft Security Information
2. Log in and perform MFA with an existing method, like the app or by text message
3. On 'My Sign-Ins' screen click '+ Add method'
4. Select a method from the drop-down
5. You can now adjust your settings to add a new phone and delete your previous one.
I am having further issues, how can I reach IT Services?
If you are having any further issues, you can contact us through one of the following methods:
- You can report an issue in person at the IT Services helpdesk on the ground floor of the Learning Hub
- You can raise an IT ticket in the IT self-service portal
- You can also call us on 01604 893333
- If you are an international student, you can email us on Int_ITSupport@northampton.ac.uk
Our opening times are:
- Monday to Thursday: 8am to 5pm
- Friday: 8am to 9am and then 10am to 5pm