How do I access IT Services?

There are lots of ways to contact IT Services if you need help or support with hardware or software:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self-service portal where any kind of issue relating to IT can be logged
• You can check or change your password by logging into the user portal and / or clicking 'forgot password?'
• You can also call them on 01604 893333
• You can read more information by IT Services on their Student Hub page

You can visit IT Services on the SID on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You can also call the IT helpdesk on 01604 893333: 

• Mondays to Thursdays 8am to 5pm 

• Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time. 

If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk

LinkedIn Learning also has lots of training videos about using software packages. Students and staff can use LinkedIn Learning for free.