I do not have a smart phone / mobile phone, how can I use Multi-Factor Authentication (MFA)?

I do not have a mobile phone, what do I do?

Please contact IT Services for advice.

I do not have a smart phone, what do I do?

Please follow the guidance below to set up Multi-Factor Authentication (MFA) if you do not have a smart phone.

1. Using a computer visit the Microsoft My Sign-Ins page

2. Sign in using your University of Northampton email address and password

3. Click on +Add sign-in method

4. From the dropdown select Phone

5. Click Add

6. From the country dropdown select the relevant country code for your mobile phone

7. Enter your phone number into the box and click Next

8. Microsoft will text you a 6-digit code to the number provided

9. Enter the 6-digit code and click Next

10. Log in to the Student Hub or the Staff Hub. You should receive a code by text message to your mobile phone, so make sure you have it with you.

I am having further issues, how can I reach IT Services?

If you are having any further issues, you can contact us through one of the following methods:

• You can report an issue in person at the IT Services helpdesk on the ground floor of the Learning Hub
• You can raise an IT ticket in the IT self-service portal
• You can also call us on 01604 893333
• If you are an international student, you can email us on Int_ITSupport@northampton.ac.uk 

Our opening times are:

• Monday to Thursday: 8am to 5pm
• Friday: 8am to 9am and then 10am to 5pm