I do not have a smart phone / mobile phone, how can I use Multi-Factor Authentication (MFA)?

I do not have a mobile phone, what do I do?

Please contact IT Services for advice.

I do not have a smart phone, what do I do?

Please follow the guidance below to set up Multi-Factor Authentication (MFA) if you do not have a smart phone.

1. Using a computer visit the Microsoft My Sign-Ins page

2. Sign in using your University of Northampton email address and password

3. Click on +Add sign-in method

4. From the dropdown select Phone

5. Click Add

6. From the country dropdown select the relevant country code for your mobile phone

7. Enter your phone number into the box and click Next

8. Microsoft will text you a 6-digit code to the number provided

9. Enter the 6-digit code and click Next

10. Log in to the Student Hub or the Staff Hub. You should receive a code by text message to your mobile phone, so make sure you have it with you.

I need help or want to know more, who can help me?

We have more guides available or IT Services will be happy to help you:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self-service portal where any kind of issue relating to IT can be logged
• You can check or change your password by following these instructions
• You can also call them on 01604 893333

You can visit IT Services on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.

You can also call the IT helpdesk on 01604 893333: 

• Mondays to Thursdays 8am to 5pm 

• Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time. 

If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk