I'm having problems downloading SPSS, what do I do?

Statistical Package for the Social Sciences (known as SPSS), is a software package used for interactive, or batched, statistical analysis which the University of Northampton provides for you to use. 

You can download SPSS from the Student Hub and there are instructions which will guide you on how to install SPSS. We have separate guides if you are using a Windows device or a Apple Mac device.

I've followed the instructions and I'm still having problems, who can help me?

There are lots of ways to contact IT Services and they will be happy to help:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self-service portal where any kind of issue relating to IT can be logged
• You can check or change your password by following these instructions
• You can also call them on 01604 893333

You can visit IT Services on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.

You can also call the IT helpdesk on 01604 893333: 

• Mondays to Thursdays 8am to 5pm 

• Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time. 

If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk

Library and Learning Services are happy to help with using SPSS. The Maths and Stats team have a drop-in and bookable tutorials where you can pop in and ask a quick question. LinkedIn Learning also has videos to help with using SPSS. We have a guide available for logging in and using LinkedIn Learning, which is free for students and staff at UON.