Are there any further guides on how to use the 8x8 system?

If you need any further help with how to use the 8x8 telephony system, then please use the following official 8x8 guides below. 

8x8 Guides for the web version:

• Place and Receive calls (8x8 Work for Desktop—Place and receive calls)
• Transfer calls (8x8 Work for Desktop—Transfer calls)
• Park calls (Put on Hold)( 8x8 Work for Desktop—Park calls)
• Set up Call Forwarding (8x8 Work for Desktop—Set up call forwarding)
• Record Calls (8x8 Work for Desktop—Record calls)
• Access Call History (8x8 Work for Desktop—Access call history)
• Access Voicemail (if active) (8x8 Work for Desktop, 8x8 Voice for Teams app—Access voicemail)

8x8 Guides for using within Microsoft Teams:

• 8x8 Official User guides for Microsoft Teams: About 8x8 Phone App for Microsoft Teams

I'm still having issues, who can I contact?

If you are having any further issues, you can contact us through one of the following methods:

• You can report an issue in person at the IT Services helpdesk on the ground floor of the Learning Hub
• You can raise an IT ticket in the IT self-service portal
• You can also call us on 01604 893333

Our opening times are:

• Monday to Thursday: 8am to 5pm
• Friday: 8am to 9am and then 10am to 5pm