Answered By: Student Conduct, Complaints and Appeals
Last Updated: Dec 07, 2023Views: 87
There are three levels to the Complaint Policy:
Local / Informal stage - resolved by the area concerned, for example, with your tutor or the department directly concerned
Formal / Stage 1 - if the response to your complaint is not considered to be satisfactory, then you can raise a formal complaint. Please send to scca@northampton.ac.uk
Formal / Stage 2 - if the response to your formal complaint outcome remains unresolved or there are grounds for referral to Stage 2 then a formal request can be made. This must be received within 14 days of the Stage 1 outcome and state the grounds for referral. Please send to scca@northampton.ac.uk