I need to speak to someone in the library, how do I do that?

There are lots of ways you can contact us with a question for the library

There are lots of ways you can contact us, any time of the day or night:

• email at libraryhelp@northampton.ac.uk
• our Chat service by clicking on the blue speech bubble at the bottom right of every page
• speaking with a member of library staff at the Library Help Desk, located on the second floor of the Learning Hub during staffed hours
• ask us a question using our 'Submit a Question' form
• call us on 01604 89 3089 

Use our chat service, day or night!

You can use our Chat service, and you will have access to library staff or a librarian every day and night of the year! You can click on the blue speech bubble icon found in the bottom right of every library webpage and AskUs entry.

Using the webform

You can also use our web form and fill in as much detail as possible. We check these each working day and will get back to you as quickly as we can.

Attending a drop-in or tutorial

LLS has teams that can support with general library enquiries and give you advice for your studies. Drop-ins are a quick way to ask a question:

• Learning Development have a drop-in every day - more information and times available.

The Academic Librarians, Learning Development and Language Development teams also have tutorials available for more detailed advice:

• Booking an Academic Librarian tutorial
• Booking a Learning Development tutorial
• Booking a Language Development Centre tutorial.

You can book a tutorial directly with any of these teams.

Contacting us by email

If you know who you want to speak to you can contact them directly using firstname.surname@northampton.ac.uk. It is really helpful if you include your full name and student number when you contact us. If you are not sure who you need to speak to, you can contact the teams with these email addresses:

General Help: libraryhelp@northampton.ac.uk

Director of Library and Learning Services: chris.powis@northampton.ac.uk

Head of Academic Services: georgina.dimmock@northampton.ac.uk

Head of Learning Technology: rob.howe@northampton.ac.uk 

Head of Learning and Teaching Enhancement: emma.heron@northampton.ac.uk

Library Services Manager: lisa.anderson@northampton.ac.uk

Learning Development: learningdevelopment@northampton.ac.uk

Academic Librarians: librarians@northampton.ac.uk 

Service Development: libraryhelp@northampton.ac.uk

Learning Technology: learntech@northampton.ac.uk

Inter-Library Loans: interlibraryloans@northampton.ac.uk

Reading Lists: readinglists@northampton.ac.uk

Digitisation: digitisation@northampton.ac.uk

Other support and teams in UON

There are lots of other teams in UON who can help you too and here are some helpful links:

• The Security Team are also available on campus 24/7 and there are lots of ways for you to contact them.
• Student Information Desk
• Student Support and Advice Team
• ASSIST
• GP Health Services
• IT Services
• Mental Health Support
• Personal Academic Tutor
• UON Contacts Directory
• The Samaritans- a nationwide organisation that have a website and phoneline for people who need someone to talk to 'No judgement. No pressure. We're here for anyone who needs someone.'
• The Student Union’s Welfare Support and Advice Team offer 'Project Listen'. Sometimes student life is a lot to juggle. Project Listen aims to give you information, advice and guidance to help you feel more you again. The most important thing is you’re not on your own; if you’re feeling pressured or struggling. Talking to friends, Lecturers, or support services as soon as possible is a great first step.

The SU and UON work together so you always have someone who you are happy talking to and we both want to make sure you get the right support, you can’t get it wrong, just start somewhere. Staff at the Students' Union have supported and advised many students. These experiences help us to understand what you are going through. 

If you need some help getting some headspace, want to get something off your chest, or just break up the monotony of your week, we are ready to listen. Ready to talk? You can email su.advice@northampton.ac.uk or by WhatsApp on 07842 769794