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Often the University will appoint an investigator to carry out an investigation into the matter(s) that you have raised and to report back to you. You should note that you should not submit a formal / stage 1 complaint unless you have already attempted to resolve your issue(s) via the local / informal process.
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Student and Academic Services (SAS) is made up of lots of teams, all ready to help you! Have a look at our list of teams, what we do and how to contact us.