How do I reset my password?

A video guide for setting your password for the first time for students

I need to reset my password

If you have forgotten your University account password, follow the steps below to reset your password using the Self Service Password Reset portal.

You will need to have setup your Multi-Factor Authentication (MFA) to be able to reset your password.

1. Go to the Self-Service password portal

2. Enter your University email address in the Email field

3. Next enter the characters displayed in the CAPTCHA image. Then click Next

4. You will now need to select an Multi-Factor Authentication method to verify your account

5. After doing your first method of MFA you will then be prompted to select a second method to verify

6. After verifying 2 forms of MFA, you will now reach the New Password screen where you can enter a new password into both boxes. This password must meet the University password policy guidelines

7. Once finished, click the Finish button. You will then see a confirmation screen to say your password has been reset

I am having further issues, how can I reach IT Services?

If you are having any further issues, you can contact us through one of the following methods:

• You can report an issue in person at the IT Services helpdesk on the ground floor of the Learning Hub
• You can raise an IT ticket in the IT self-service portal
• You can also call us on 01604 893333
• If you are an international student, you can email us on Int_ITSupport@northampton.ac.uk 

Our opening times are:

• Monday to Thursday: 8am to 5pm
• Friday: 8am to 9am and then 10am to 5pm