A video guide for setting your password for the first time for students
I need to reset my password
If you have forgotten your University account password, follow the steps below to reset your password using the Self Service Password Reset portal.
You will need to have setup your Multi-Factor Authentication (MFA) to be able to reset your password.
1. Go to the Self-Service password portal
2. Enter your University email address in the Email field
3. Next enter the characters displayed in the CAPTCHA image. Then click Next
4. You will now need to select an Multi-Factor Authentication method to verify your account
5. After doing your first method of MFA you will then be prompted to select a second method to verify
6. After verifying 2 forms of MFA, you will now reach the New Password screen where you can enter a new password into both boxes. This password must meet the University password policy guidelines
7. Once finished, click the Finish button. You will then see a confirmation screen to say your password has been reset
New students
You have to set up your University account, including your password. After you have enrolled, you will receive an email with details on how to do this and we have an accompanying guide for advice.
Your University PIN
For returning students and staff, your University PIN used to be part of this process but is not anymore. PIN is now only needed for borrowing laptops and no other University service. We have a guide explaining the new use for PIN.
I'm having trouble resetting my password, who can help me?
We have a guide for some further troubleshooting tips. IT Services will be happy to help you. You can visit IT Services on the SID on the ground floor of the Learning Hub:
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You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
- There is also a self-service portal where any kind of issue relating to IT can be logged
- You can check or change your password by following these instructions
- You can also call them on 01604 893333
You can also call the IT helpdesk on 01604 893333:
Mondays to Thursdays 8am to 5pm
Fridays 8am to 9am, and then 10am to 5pm.
You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.
You can visit IT Services on the ground floor of the Learning Hub:
Mondays to Thursdays 8.30am to 5pm
Fridays 10am to 5pm.
You can also raise a ticket in the IT Portal at any time.
If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk