Can I use Multi-Factor Authentication (MFA) if I live or travel outside of the United Kingdom?

Yes, the Microsoft Multi-Factor Authenticator (MFA) app is designed to work internationally. If you install the app, it will generate the required code without the need for either a telephone signal or data plan, and it can do this anywhere in the world. 

If you have a signal and data plan, two-factor authentication in the app just requires you to click on your phone screen. If you do not have one of these two plans on your phone, the app will generate a six-digit code and you can enter that manually. 

• You should check whether your MFA method is dependent on phone or internet signal and make other arrangements if necessary 

• To make sure you do not lose access to your account after making your journey, you will need to set up at least one way of getting into your account that does not rely on a phone signal 
• Once you are outside the UK log in to your Microsoft Security pages and add any extra ways that you would like to use to authenticate access such as a local mobile or landline phone
• The main method of authenticating your sign-in without a phone signal or internet connection is the authenticator app
• Authenticator apps can create time-based one-time passwords (TOTPs) that you can use to verify your account without needing access to the internet or a mobile network. Once you have set up your app you can use a six-digit code to log in without incurring any charges for using your phone abroad. 

If you are unable to authenticate after travelling to or from the UK, please contact IT Services for further support.   

I am an international student, do I need a phone with a UK sim card to use MFA? 

No, you do not need a UK sim card. You can set up and use MFA in your home country and use your usual mobile device (with your local sim card) as your authentication method. 

We recommend setting up the Microsoft Authenticator app as one of your authentication methods as this will work wherever you are in the world, with, or without a signal or data plan. 

Once you travel to the UK you can continue to use the authenticator app, but we do recommend you have a UK sim card so you can set up an alternative authentication method such as SMS. 

Once you have arrived you can log into My Sign Ins and add any further methods, you would like to use such as a local mobile or landline phone 

We also recommend you connect to the free on-campus wifi once you arrive at the University.  

I am an international student studying at an overseas campus / college, do I need to use MFA?  

Yes. If you have a University of Northampton student log-in account and you will need to use MFA. We recommend using the Microsoft Authentication app on your smartphone as your authentication method. 

Is the Microsoft Authenticator app for Android available for download in China? 

Yes, but with some feature limitations. Find out more on the Microsoft help pages.   

I am having further issues, how can I reach IT Services?

If you are having any further issues, you can contact us through one of the following methods:

• You can report an issue in person at the IT Services helpdesk on the ground floor of the Learning Hub
• You can raise an IT ticket in the IT self-service portal
• You can also call us on 01604 893333
• If you are an international student, you can email us on Int_ITSupport@northampton.ac.uk 

Our opening times are:

• Monday to Thursday: 8am to 5pm
• Friday: 8am to 9am and then 10am to 5pm