How do I change automatic replies on a Shared Mailbox?

This is a guide will show you the steps to follow in order to change the automatic response messages on shared mailboxes.

1. Log into Outlook mail online

2. Once you have opened Outlook, you will need to click on your initials in the top right of the page and click on Open another Mailbox

3. Next enter the name of the shared mailbox and click on Open

4. After you have clicked on Open another tab within your internet browser will open. Make sure you on the correct tab, the shared mailbox tab

5. Next you will need to click on the Settings Icon in the top right-hand corner

6. Then click on ‘View All Outlook Settings’.

7. When in settings click on Email and then Automatic replies

8. You will now see the options to set an automatic reply on the mailbox. Once you have created an automatic reply click Save to apply it to the mailbox.

I want to know more about working with Outlook

LinkedIn Learning has videos to help you use Outlook.  LinkedIn Learning is free for students and staff of UON to use. We have a guide that will help you get started with LinkedIn Learning.

I need to contact IT Services

We have more working with Microsoft guides available or IT Services will be happy to help you:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self-service portal where any kind of issue relating to IT can be logged
• You can check or change your password by following these instructions
• You can also call them on 01604 893333

You can visit IT Services on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.

You can also call the IT helpdesk on 01604 893333: 

• Mondays to Thursdays 8am to 5pm 

• Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time. 

If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk