My Office 365 applications are saying 'unlicensed product', what should I do?

Sometimes when you launch an Office 365 application like Microsoft Word you may encounter an error saying that you have an Unlicensed Product.

These steps can be used to help license your unlicensed product.

1. Open any Office application and click File at the top left

2. Click on Account at the bottom left (If you are on Outlook this option will be called Office Account)

3. If the Office product thinks you are signed in, you will need to select Sign out

4. Once signed out click on Sign in and make sure you sign in using your University email address and password

5. When you are signed back in, restart the Office application and you will no longer receive the unlicensed product error.

I'd like to know more about working with Microsoft tools

LinkedIn Learning has videos to help you use the Microsoft tool suite. LinkedIn Learning is free for students and staff of UON to use. We have a guide that will help you get started with LinkedIn Learning.

We also have more guides available about using Microsoft at UON.

I'm still having problems with Office 365, who can help me?

IT Services will be happy to help you:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self-service portal where any kind of issue relating to IT can be logged
• You can check or change your password by following these instructions
• You can also call them on 01604 893333

You can visit IT Services on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.

You can also call the IT helpdesk on 01604 893333: 

• Mondays to Thursdays 8am to 5pm 

• Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time. 

If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk