My Office 365 applications are saying 'unlicensed product', what should I do?

Sometimes when you launch an Office 365 application like Microsoft Word you may encounter an error saying that you have an Unlicensed Product.

These steps can be used to help license your unlicensed product.

1. Open any Office application and click File at the top left

2. Click on Account at the bottom left (If you are on Outlook this option will be called Office Account)

3. If the Office product thinks you are signed in, you will need to select Sign out

4. Once signed out click on Sign in and make sure you sign in using your University email address and password

5. When you are signed back in, restart the Office application and you will no longer receive the unlicensed product error.

I'd like to know more about working with Microsoft tools

LinkedIn Learning has videos to help you use the Microsoft tool suite. LinkedIn Learning is free for students and staff of UON to use. We have a guide that will help you get started with LinkedIn Learning.

We also have more guides available about using Microsoft at UON.

I am having further issues, how can I reach IT Services?

If you are having any further issues, you can contact us through one of the following methods:

• You can report an issue in person at the IT Services helpdesk on the ground floor of the Learning Hub
• You can raise an IT ticket in the IT self-service portal
• You can also call us on 01604 893333
• If you are an international student, you can email us on Int_ITSupport@northampton.ac.uk 

Our opening times are:

• Monday to Thursday: 8am to 5pm
• Friday: 8am to 9am and then 10am to 5pm