How can I find the MAC address of my device?

This guide shows you step by step how to find the MAC address of your device. MAC addresses of devices are required during the gaming / smart device request process.

Android

1. Go to Settings
2. Scroll down to the bottom of settings and tap About phone
3. Tap Status or Hardware information (depending on your model)
4. Your MAC address will be displayed under Wi-Fi MAC address

Apple iPhone / iPad

1. Go to Settings
2. Click on General
3. Tap About
4. Your MAC address should display in the Wi-Fi Address field.

Windows

1. Click on the search bar of your laptop
2. Search for Command Prompt and open the application
3. Type in “ipconfig /all” and press enter
4. Look for the heading “Wireless LAN adapter Wi-Fi:”
5. Your MAC address will be listed under here as Physical Address.

MacBook

1. Click the Apple icon in the top left corner
2. Select System Preferences
3. Select Network
4. Click Advanced in the bottom right corner
5. Your MAC address should be displayed as MAC Address.

PlayStation

1. Go to Settings
2. Click on Network
3. Select View Connection Status
4. Your MAC address will be displayed next to MAC Address (Wi-Fi).

Xbox

1. Navigate to Settings
2. Select Network
3. Select Advanced Settings
4. Your MAC address will be displayed as Wireless MAC.

Nintendo Switch

1. Select System Settings from the HOME menu
2. Select Internet
3. The MAC address in displayed under System MAC Address.

I'm having trouble finding the MAC address, who can help me?

We have more guides available or IT Services will be happy to help you:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self-service portal where any kind of issue relating to IT can be logged
• You can check or change your password by following these instructions
• You can also call them on 01604 893333

You can visit IT Services on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.

You can also call the IT helpdesk on 01604 893333: 

• Mondays to Thursdays 8am to 5pm 

• Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time.