Why am I listed as late / absent when I registered for attendance?

The rules for attendance are that if you register your attendance in the first 30 minutes of the session, you are classed as attended. Between 30 to 55 minutes after the start of the session, you are listed as late. After 55 minutes, regardless of if you register or not, you will be listed as absent.

Your tutor for the session can manually override this if required. Changes can be made up to 7 days after the session has occurred.

I am having issues with my attendance, who should I speak to?

Firstly, you should talk to your tutor about the issue. If it can't be resolved by them then IT Services will be happy to help you:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self-service portal where any kind of issue relating to IT can be logged
• You can check or change your password by following these instructions
• You can also call them on 01604 893333

You can visit IT Services on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.

You can also call the IT helpdesk on 01604 893333: 

• Mondays to Thursdays 8am to 5pm 

• Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time. 

If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk