Printing is managed by the University’s IT department. Printing is only available to staff and students of the University of Northampton. Please note that there is no printing facility for visitors or Associate Members (including SCONUL).
Before using the printers
Before using the printers we advise you use one of the ID card contact update points around the Waterside Campus. These are small white boxes on the wall, and can be found throughout the Learning Hub and around the Waterside Campus. If you are unsure where to find these, one can be found below the large wall-mounted screen on the ground floor of the Learning Hub. Holding your card against this until the lights change to green will ensure your ID card is updated and ready to use.
Logging into the printers
You log in to the printers using your University ID and password.
If it is the first time you have used the printers (or if it is the first time you have used them for a long time), you can hold your University ID card to the contact point labelled ‘Please place your card here’ to begin first time setup.
Type your student number or staff ID and University password (the password you use for NILE) into the fields that appear, then press ‘Set’. It will then return you to the login screen. From now on, you can tap your card against the contact point and it will log you in automatically.
You can also log in by typing your student number or staff ID and University password into the front screen.
Remember to log out when you have finished using the printer, by pressing the 'Logout' button at the top of the screen.
I'm having trouble logging into the printers, who can help me?
If you have difficulties with this, library or IT staff will be happy to help you. Library staff can be found at the Library Help Desk on the 2nd floor of the Learning Hub.
There are lots of ways to contact IT Services if you need help with the printers:
- You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
- There is also a self-service portal where any kind of issue relating to IT can be logged
- You can check or change your password by following these instructions
- You can also call them on 01604 893333
You can visit IT Services on the ground floor of the Learning Hub:
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Mondays to Thursdays 8.30am to 5pm
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Fridays 10am to 5pm.
You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.
You can also call the IT helpdesk on 01604 893333:
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Mondays to Thursdays 8am to 5pm
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Fridays 8am to 9am, and then 10am to 5pm.