Answered By: IT Services
Last Updated: Aug 13, 2024 Views: 69

Cache and cookies are helpful little nuggets of information that help you to log into systems but, when they are out of date, they can stop you from logging in to University systems. They can especially be a problem if your also use your device for work, or share it with someone else. Clearing your cache and cookies is a simple process that can make a big difference.

For example if you are trying to use NELSON and getting a message saying "The information you’re about to submit is not secure”, you may need to clear your cache and cookies. This simple step is often enough to reset your stored information and allow you to log in. 

We have some instructions available to help you, depending on which browser you are using. If you use more than one browser, you may have to do this for each one:

If you clear your cache and cookies and are still having problems we have guidance on further steps you can take. It is aimed at using NELSON but following the steps should help with all University systems.

I have tried this and I am still having problems

You can also use an incognito window in your browser. This will allow you to log into a system without cookies. 

The next step will be to contact IT Services, who are happy to help:

You can visit IT Services on the ground floor of the Learning Hub: 

  • Mondays to Thursdays 8.30am to 5pm 

  • Fridays 10am to 5pm. 

You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.

You can also call the IT helpdesk on 01604 893333: 

  • Mondays to Thursdays 8am to 5pm 

  • Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time. 

If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk

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