This guide shows you the process for installing Cloudflare onto your device. More information on what Cloudflare does can be found in our 'What do I need to know about Cloudflare?' guide.
Installing Cloudflare
1. In the search bar of your device search "Software Center" and open the application
2. You will then be shown a screen with a list of applications. Click on Cloudflare Warp
3. Click Install
4. Once the install has completed you will need to click the Restart button to restart your device
5. A pop up will appear asking you to make sure all work on the device is saved. Click Restart on this pop up
6. After your device has restarted you will be able to see the orange Cloudflare icon in the application drawer on your taskbar
If the orange cloud is visible no further action is required. Cloudflare will run in the background. If the cloud is visible but grey, then Cloudflare will need to be connected.
How to connect Cloudflare
1. Click on the grey Cloudflare icon in the application drawer on your taskbar
2. Click on the Slider button which should then turn blue and say Connected
If you go back to the application drawer the Cloudflare icon should now be orange.
I am having issues with Cloudflare, who can help me?
If any issues are encountered, please log a ticket through the IT Self-Service Portal starting the summary with Cloudflare.
If you have any more questions or you are experiencing issues, IT Services will be happy to help you:
- You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
- There is also a self-service portal where any kind of issue relating to IT can be logged
- You can check or change your password by following these instructions
- You can also call them on 01604 893333
You can visit IT Services on the ground floor of the Learning Hub:
-
Mondays to Thursdays 8.30am to 5pm
-
Fridays 10am to 5pm.
You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.
You can also call the IT helpdesk on 01604 893333:
-
Mondays to Thursdays 8am to 5pm
-
Fridays 8am to 9am, and then 10am to 5pm.
You can also raise a ticket in the IT Portal at any time.
If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk