What are the requirements for a password for your University account?

To ensure you have a secure password, please ensure your password complies to the following rules:

• Passwords should be made up of at least 8 characters, and must contain:
  • At least one lowercase letter
  • At least one uppercase letter
  • At least one number
  • At least one symbol.

Please avoid using the following details in your password, as these can be easily guessed:

• The password is a common usage word such as:
  • Your own name or family name
  • Names of pets or friends
• The words University, UON, Northampton, password
• Birthdays and other personal information such as addresses and phone numbers or car registration number
• Word or number patterns (such as qwerty or 12345)

Here are some tips and advice

• Keep your password secret and safe, don't tell anyone and don't write it down anywhere
• If you think you have accidentally told someone your password you should reset your password immediately
• Create a long password, as it will be harder to guess
• Your password is only for University systems, don't use this password as a password for any other accounts.

The University uses Multi-Factor Authentication (MFA) to add an extra layer of security to your University account.

I am having further issues, how can I reach IT Services?

If you are having any further issues, you can contact us through one of the following methods:

• You can report an issue in person at the IT Services helpdesk on the ground floor of the Learning Hub
• You can raise an IT ticket in the IT self-service portal
• You can also call us on 01604 893333
• If you are an international student, you can email us on Int_ITSupport@northampton.ac.uk 

Our opening times are:

• Monday to Thursday: 8am to 5pm
• Friday: 8am to 9am and then 10am to 5pm