If you have problems logging into Cisco Jabber or if the phone services do not load, please try the following steps to reset your Cisco Jabber.
1. Click on the Settings Icon at the top right and select Sign Out
2. Once you signed out, click on Reset Jabber
3. If a reset jabber button is not visible click the Settings icon, go to File, and then select Reset Jabber
4. Once you have reset your Jabber, you need completely close Cisco Jabber
5. On your windows Task Bar click on the up arrow near where the time is displayed
6. Find the Cisco Jabber icon, right click it and choose Exit Cisco Jabber
7. Now relaunch Cisco Jabber and Sign in with your Email Address and Password.
Who can help me with Cisco Jabber?
- You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
- There is also a self-service portal where any kind of issue relating to IT can be logged
- You can check or change your password by following these instructions
- You can also call them on 01604 893333
You can visit IT Services on the ground floor of the Learning Hub:
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Mondays to Thursdays 8.30am to 5pm
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Fridays 10am to 5pm.
You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.
You can also call the IT helpdesk on 01604 893333:
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Mondays to Thursdays 8am to 5pm
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Fridays 8am to 9am, and then 10am to 5pm.