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We would recommend that you initially try to access the online certificate claim form in a different browser or alternatively try to use a different device, for example on your mobile phone, tablet or laptop.
If the above does not resolve the issue, please email certification@northampton.ac.uk to let us know and we will be happy to assist.
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Student and Academic Services (SAS) is made up of lots of teams, all ready to help you! Have a look at our list of teams, what we do and how to contact us.