How do I make a complaint?

We always try to deliver the best service we can but we know we sometimes get it wrong. To help us to improve our services, we welcome any comments or issues you have. We have a feedback form that you can use and you don't have to leave your name or contact information if you don't want to. If you do, we are happy to help resolve the issue or let you know what we have done.

If you have a complaint about Library and Learning Services, you might prefer to email us at libraryfeedback@northampton.ac.uk.

For other complaints, please visit the Student Issues section of University policies, procedures and regulations. There is also a specific policy for making a complaint (login needed).