I need some extra help or support, what is available from the University?

We all need a bit of help from time to time and UON are here to help you. There are lots of different types of support available at the University of Northampton and this is a brief list of the main services, through which other types of support can be accessed.

There are lots of ways you can contact the library, any time of the day or night:

• email at libraryhelp@northampton.ac.uk
• our Chat service by clicking on the blue speech bubble at the bottom right of every page
• speaking with a member of library staff at the Library Help Desk, located on the second floor of the Learning Hub during staffed hours
• ask us a question using our 'Submit a Question' form
• call us on 01604 89 3089 

• ASSIST (Additional Student Support and Inclusion Services Team)- If you have any additional needs, let ASSIST help you to access support you may need - ASSIST run drop-in sessions online, Monday to Friday during term-time. For further details including drop-in times and to book a slot visit their Eventbrite booking page. The drop-in runs remotely and you have a choice of accessing them via a phone call, video call (using Collaborate) or webchat (using Collaborate). You can select your preferred method when you book your slot. You can also contact ASSIST on 01604 892390 or via assist@northampton.ac.uk

• You can book a tutorial with our Academic Librarians, Learning Development, or Language Development teams to look at the resources and skills you need for your work

• If you have any concerns about money or your loan, please contact the Finance Guidance Team as soon as you can

• If you are having any issues with your studies, there are lots of ways to access support. Have a look at this page and decide which would be right for you

• The Multi-Faith Chaplaincy Team draws from a number of faith traditions and works for the benefit of all students- regardless of faith

• Student Information Desk - Whether it’s a form to request a change of seminar, a letter to open a bank account or simply an amendment to your personal details- the Student Information Desk team is on hand throughout the day.

• Medical and Mental Health Services - If you have any medical or mental health need, please contact us as soon as you can

• The International Student Support Service is here to help International Students with any aspect of their stay or studies

• There is an on-site police presence at Waterside and there are lots of services and support that they can offer

• There is an online system to report harassment or bullying behavior

• There is a page showing different support options available here

• There are also lots of helpful training videos available from LinkedIn Learning. As a student or staff member, you have free access to LinkedIn Learning. Here is a list of study skill videos available but there are so many more so feel free to have a browse.

There are lots of reasons why we need support, please don't delay accessing the service that you need.