You may not be on campus but we are and we're still ready to help, no matter where you are:
- The Service Update page on our website has all the latest information about our services and any changes to normal operations, including library support for those self-isolating.
- The Learning Hub is open from 8am -10pm daily and you can go to the shelves to collect any books you need as long as you can wear a mask. If you do not feel able to come into the Learning Hub for any reason then we have a click and collect service for books, which enables you, or a nominated person, to collect the items from campus.
- If you need to return items to us, you can either drop them into the book return bin in the Visitor Centre next door to McColls, or any book return bin throughout the Learning Hub. If you are off-site and not planning to come back for any reason, or have completed your course and you still have books from the library then email firstname.lastname@example.org and we will advise you on how to get the books back to us.
- E-Books and e-journals – and remember, around 80% of our resources are available online as e-books, e-journals or online videos, so check on NELSON to see what we hold electronically.
- Please do not stress about your library account or loans. If you need anything at all please just get in touch at email@example.com. We are a friendly and helpful bunch 😊😊😊
Answered By: Library Help Last Updated: Sep 08, 2020 Views: 119
The Learning Development team provide online drop-in sessions that can be used if you wanted to quickly chat with someone about your studies. The sessions are available for both Academic Skills or Maths and Statistics, check these pages for information and the latest times for the drop-in sessions.
During the drop-in time, you can connect to the online collaborate room for the session. We recommend that you test your connection in advance so as not to lose tutorial time. We have a test room ready for you to try out your sound and video, if you are using it.
- To access the drop-in you should use a laptop or desktop computer that has a Chrome or Firefox browser installed. You should use Chrome if at all possible.
- You will need a good, reliable Internet connection.
- You will need speakers or preferably headphones to hear others and you will need a microphone to be heard yourself. It is also possible to use a webcam if you have one connected.
- Your instructor controls whether you can use your microphone and camera, but you should usually be able to raise your hand (hand icon) or post a chat message (speech bubble icon).
- If you have a problem with sound or video, leaving and re-joining the session usually fixes a lot of issues. If you still have a problem please try these links: Windows | Mac | Chromebook
- If you would like some further guidance please watch this introductory video to Blackboard Collaborate Ultra.