Academic English workshops are online. The technology we use is called Collaborate. If you have not used Collaborate before, please follow the steps below before you join your first workshop. If you have used Collaborate before, please review the steps for troubleshooting if you experience any technical difficulties.
Before you join
You will need:
- Computer / Laptop (preferable) or smartphone / tablet
- Headphones or ear buds with a microphone
- Fast and stable internet connection.
We recommend you use the Google Chrome browser but you can check to see which other browsers are compatible. You should also check your browser is up-to-date. You may be using a recommended browser, but you do need to make sure it’s on the newest version.
Joining the workshop
The Collaborate room will open 15 minutes before the start time. Make sure you join early to test your connection and sound.
Best practices for best experience
- Use a hard-wired internet connection - if you’re able to use a cable from your internet router to your computer this will improve the connection. This is a good option if you have slow or unstable wifi
- Close other programs - close all other applications, tabs and windows that you’re not using
- Limited video use - only turn on the webcam if you’re asked to do so. This helps improve the connection for everyone
- Use headphones or earbuds - you will find it easier to hear your teacher if you wear headphones or earbuds
- Disable Adblockers - browser Adblockers can turn off your audio and video and can cause buttons to not show up.
Learn More:
If you are having trouble joining the event, we have a technical support site with more information available.
What if I am still having problems?
If you think the problem with Collaborate, you can complete this question form and the Learning Technology team will get back to you.
If you think you are having IT problems, IT Services will be happy to help you and you can contact them in the following ways:
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If you are having any further issues, you can contact us through one of the following methods:
- You can report an issue in person at the IT Services helpdesk on the ground floor of the Learning Hub
- You can raise an IT ticket in the IT self-service portal
- You can also call us on 01604 893333
- If you are an international student, you can email us on Int_ITSupport@northampton.ac.uk
Our opening times are:
- Monday to Thursday: 8am to 5pm
- Friday: 8am to 9am and then 10am to 5pm.