Answered By: IT Services
Last Updated: Jul 25, 2024     Views: 4

Contents

1. Logging into the system

2. Logging into Work for telephone (used as back-up if Teams is not working)

3. Logging into Hunt Groups (Call Queues)

4. Connecting to Call Centres 

       4a. Changing activeness in a queue

5. Using this in Teams

6. Taking calls

          6a. Microsoft Teams

         6b. 8x8 work interface

7. Things to be aware of.

1. Logging into the System

Log into 8x8 and the following will appear: