Expectations for using the Virtual Queueing Service:
- This Service is only available during our opening times (which can change depending on workload)
- Only usable at the Waterside Campus
- If you miss your ticket being called, you will be asked to re-join the queue
- If you are at position 3 or lower we ask you to be at the service point you need to be seen at.
- If you decide to leave the area or change your mind on seeing the service we ask you exit the virtual queue
The process to use the virtual queue:
- Log onto the website via your phone or mobile : Open hours - Mobile Ticket
- Click on Learning Hub
- You will be presented with the available queues depending on their current opening times (these may change during higher required times)
- Select the Service you want
- Press Join the Queue at the bottom of the page
- You will be asked to enter your mobile number (We currently do not offer this service to inform you). Please press “SKIP This” at the bottom of the page
- This will then show you your position in the queue. Please make sure you are at the service area you have chosen when you are at least at position 3.
- You are now in the queue, and someone will see you as soon as possible
What to do when no longer needing the service and in the Queue
- Click on Leave the line
- Click Yes
- This will then remove you from the queue.