IT Services have a self-service portal available for all staff and students to log any problems they may be experiencing. These logged tickets will then be picked up by the IT Services team and they will be in contact with you via your University email to help with your problem.
To log a ticket head to the IT Services self-service portal and login with your University username and Password. Once logged in, click on Log a ticket.
There are plenty of choices to chose from, but the two mains button for IT Support are:
New Service Request and New IT Incident
IT Incident – If you are having an IT Problem log it as an IT Incident. For example "My laptop won't connect to the wifi".
Service Request – If you want to request something in IT use New Service Request. For example "I need help installing SPSS".
Once you have selected the appropriate button, fill out all the relevant information. Please try to put as much information into the ticket as possible, as this will help us resolve the ticket quicker. Students wanting to register gaming and smart devices and use them online can raise a gaming / smart device request.
What other ways are there to contact IT Services?
We have more guides available or IT Services will be happy to help you:
- You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
- There is also a self-service portal where any kind of issue relating to IT can be logged
- You can check or change your password by following these instructions
- You can also call them on 01604 893333
You can visit IT Services on the ground floor of the Learning Hub:
-
Mondays to Thursdays 8.30am to 5pm
-
Fridays 10am to 5pm.
You need to collect a paper ticket from the kiosk, and wait for your number to be called. You can wait in IT's service area, behind the glass screens to the right of the Student Information Desk.
You can also call the IT helpdesk on 01604 893333:
-
Mondays to Thursdays 8am to 5pm
-
Fridays 8am to 9am, and then 10am to 5pm.
You can also raise a ticket in the IT Portal at any time.
If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk