My Kaltura Capture recording is stuck won't upload. What do I do?
Answer
Before making any Kaltura Capture recordings, it is essential that all staff and students sign out of the old version of the Kaltura Capture recorder (connected to video.northampton.ac.uk) and sign in to the new version of the recorder (connected to mymedia.northampton.ac.uk), following the instructions here: How do I connect Kaltura Capture to MyMedia?
How to upload a Kaltura Capture recording which is stuck.
If you have created a Kaltura Capture recording while connected to video.northampton.ac.uk and find that even when you have reconnected to mymedia.northampton.ac.uk the recording is stuck, you will need to follow these steps:
Open your Kaltura Capture recorder.
Select Manage to view your video Library.
Locate the failed upload, select Cancel and wait for the failed upload to stop.
Select the Information icon to display the Kaltura Capture information panel.
Select Sign Out to disconnect the Kaltura Capture recorder from your MyMedia account.
Locate the Add / Remove programs panel on your Windows device and select Uninstall to uninstall the Kaltura Capture recorder.
Select the link at the end of this guide, down the file and install the new Kaltura Capture recorder version 39.
Go to mymedia.northampton.ac.uk and select Login to log-in to your MediaSpace account.
Select Add New and select Kaltura Capture from the drop-down menu.
The newly installed Kaltura Capture recorder will launch and connect to your mymedia.northampton.ac.uk account.
Select the Capture Library icon and select Upload to successfully upload the recording which had previously been stuck.
Your recording has now been successfully uploaded to your MediaSpace account.
