How can I check what is on my account?
You can check what is on your account and your returns by logging in to NELSON. We have a guide available if you need any help logging in.
When you have logged in, pull down the arrow next to your name or student number and click on ‘My Loans’
Click on the arrow next to loans and you can see your active loans; what is on your account right now or ‘Previous and historic loans’, which are items you have returned.
Recently returned items
Items can take up to 48 hours to be removed from your account, if you are concerned then please contact us at libraryhelp@northampton.ac.uk and we can double check for you. Send us the details and we will happily look for the item.
After 48 hours
If the item has not been removed after 48 hours then contact us and we will search for the item for you. You can contact us by:
- email at libraryhelp@northampton.ac.uk
- our Chat service by clicking on the blue speech bubble at the bottom right of every page
- speaking with a member of library staff at the Library Help Desk, located on the second floor of the Learning Hub during staffed hours
- ask us a question using our 'Submit a Question' form
- call us on 01604 89 3089
Please tell us your name, University ID, and the title of the resource, and we will get back to you once we have had a look for the item.
Sometimes when returning multiple items it is easy to miss one, so it can be worth checking again at home or where you may have been using the resources just to be sure in the meantime.