We know that library fines can be a big worry for student so we have don't charge late fines. There are some times when you may see a charge on your account. If you think you’ve got a library fine you can check this by logging in to your library account in NELSON.
What might I be fined for?
There are a few circumstances when you will see a fine or fee on your account:
- Laptops that are returned to the laptop cabinet late are fined at £1 for each hour they are late
- You have lost or damaged a book
- You have an item that another student has requested and you have not returned it on the due date
- You have an item on your account that is 28 days late.
We are always happy to talk to you about any of these, don't worry about talking to us.
If you have an item that is 28 days late, you will have been charged for its replacement. If you still have the item, please do not try and pay for it. Just return the item as soon as possible and the charge will be removed from your account. If you can't find the item, please do get in contact with us.
How will I know there are fines or fees on my account?
If you log in to your library account in NELSON you will see there is a fine and fee tab, and you will see the detail of any charges there:
We have a guide available to help you log in to your account. You may also find out you have a charge if you try to borrow or renew an item and you can't. Don't panic, contact us through one of the ways below and we will do all we can to help you.
I'd like to speak to someone about fines and fees
We are happy to help you so please don't worry about contacting us if you have any questions about fines, fees or anything else to do with your account by:
- email at libraryhelp@northampton.ac.uk
- our Chat service by clicking on the blue speech bubble at the bottom right of every page
- speaking with a member of library staff at the Library Help Desk, located on the second floor of the Learning Hub during staffed hours
- ask us a question using our 'Submit a Question' form
- call us on 01604 89 3089