What do I do if I find a damaged resource?

We take pride in our collection, and want our resources to be in good condition for borrowers to use but we understand that accidents happen and things get damaged. If you find a damaged library resource please just let a member of library staff know, we'll have a look and see if we can repair the item. If an item cannot be repaired we will consider if it is still in a good enough condition to borrowed, if not we will see if we can replace it.

If you or someone else has damaged an item that has been on loan to you, please let us know. We aren't angry, we just want to help resolve the situation.

I'd like to talk to someone about a damaged item

There are lots of ways you can contact us, any time of the day or night:

• email at libraryhelp@northampton.ac.uk
• our Chat service by clicking on the blue speech bubble at the bottom right of every page
• speaking with a member of library staff at the Library Help Desk, located on the second floor of the Learning Hub during staffed hours
• ask us a question using our 'Submit a Question' form
• call us on 01604 89 3089