How do I clear my cache / cookies?

Cache and cookies are helpful little nuggets of information that help you to log into systems but, when they are out of date, they can stop you from logging in to University systems. Clearing your cache and cookies is a simple process that can make a big difference.

For example if you are trying to use NELSON and getting a message saying "The information you’re about to submit is not secure”, you may need to clear your cache and cookies. This simple step is often enough to reset your stored information and allow you to log in. 

We have some instructions available to help you, depending on which browser you are using. If you use more than one browser, you may have to do this for each one:

• Instructions for the Google Chrome browser
• Instructions for the Firefox browser 
• Instructions for the Microsoft Edge browser
• Instructions for the Mac Safari browser
• General instructions for other browsers

If you clear your cache and cookies and are still having problems we have guidance on further steps you can take. We also have a guide about logging into NELSON. There are further steps you can take in the guides.

I have tried this and I am still having problems

The next step is to contact IT Services, who will be happy to help you:

• You can report an issue in person on the Student Information Desk on the ground floor of the Learning Hub
• There is also a self service portal where any kind of issue relating to IT can be logged
• You can also call them on 01604 89 3333
• You  can read more information by IT on their Student Hub page

You can visit IT Services on the SID on the ground floor of the Learning Hub: 

• Mondays to Thursdays 8.30am to 5pm 

• Fridays 10am to 5pm. 

You can also call the IT helpdesk on 01604 893333: 

• Mondays to Thursdays 8am to 5pm 

• Fridays 8am to 9am, and then 10am to 5pm. 

You can also raise a ticket in the IT Portal at any time.