COVID-19 ALERT

You may not be on campus but we are and we're still ready to help, no matter where you are:

  • If you need to return items to us and are unable to hold on to them during this lockdown then please email library.returns@northampton.ac.uk for advice. Please do not come on to campus just to return items during the current restrictions
  • Please do not stress about your library account or loans. If you need anything at all please just get in touch at libraryhelp@northampton.ac.uk. We are a friendly and helpful bunch  😊😊😊

Answered By: Library Help
Last Updated: Feb 22, 2021     Views: 57

The Library Help team, Academic Librarian team, Learning Development team and Maths and Stats team are all available to meet with you in an online drop-in. We use the Collaborate online meeting software.

We recommend that you test your connection in advance so as not to lose tutorial time. We have a test room ready for you to try out your sound and video, if you are using it.

Important Notes

  • To access the virtual workshop you should use a laptop or desktop computer that has a Chrome or Firefox browser installed. You should use Chrome if at all possible.
  • You will need a good, reliable Internet connection.
  • You will need speakers or preferably headphones to hear others and you will need a microphone to be heard yourself. It is also possible to use a webcam if you have one connected.
  • Your instructor controls whether you can use your microphone and camera, but you should usually be able to raise your hand (hand icon) or post a chat message (speech bubble icon).
  • If you have a problem with sound or video, leaving and re-joining the session usually fixes a lot of issues. If you still have a problem please try these links:  Windows | Mac | Chromebook
  • If you would like some further guidance please watch this introductory video to Blackboard Collaborate Ultra.

The Library Help drop-in is every week day at 11am to 12 noon and 3pm-4pm. Please check for the times of the Academic Librarian drop-inthe Learning Development drop-in and the Maths and Stats drop-in.

Further information

There is online guidance available for Collaborate users