You may not be on campus but we are and we're still ready to help, no matter where you are:

  • If you need to return items to us and are unable to hold on to them during this lockdown then please email for advice. Please do not come on to campus just to return items during the current restrictions
  • Please do not stress about your library account or loans. If you need anything at all please just get in touch at We are a friendly and helpful bunch  😊😊😊

Answered By: Library Help
Last Updated: Feb 22, 2021     Views: 57

The Library Help team, Academic Librarian team, Learning Development team and Maths and Stats team are all available to meet with you in an online drop-in. We use the Collaborate online meeting software.

We recommend that you test your connection in advance so as not to lose tutorial time. We have a test room ready for you to try out your sound and video, if you are using it.

Important Notes

  • To access the virtual workshop you should use a laptop or desktop computer that has a Chrome or Firefox browser installed. You should use Chrome if at all possible.
  • You will need a good, reliable Internet connection.
  • You will need speakers or preferably headphones to hear others and you will need a microphone to be heard yourself. It is also possible to use a webcam if you have one connected.
  • Your instructor controls whether you can use your microphone and camera, but you should usually be able to raise your hand (hand icon) or post a chat message (speech bubble icon).
  • If you have a problem with sound or video, leaving and re-joining the session usually fixes a lot of issues. If you still have a problem please try these links:  Windows | Mac | Chromebook
  • If you would like some further guidance please watch this introductory video to Blackboard Collaborate Ultra.

The Library Help drop-in is every week day at 11am to 12 noon and 3pm-4pm. Please check for the times of the Academic Librarian drop-inthe Learning Development drop-in and the Maths and Stats drop-in.

Further information

There is online guidance available for Collaborate users