Answered By: IT Services
Last Updated: Oct 24, 2023     Views: 96

Sometimes when you launch an Office 365 application like Microsoft Word you may encounter an error saying that you have an Unlicensed Product.

The unlicensed product error displays as a red error bar when opening any office 365 product

 

These steps can be used to help license your unlicensed product.

1. Open any Office application and click File at the top left

2. Click on Account at the bottom left (If you are on Outlook this option will be called Office Account)

The account button is located on the left side options menu and is the third option from the bottom

3. If the Office product thinks you are signed in, you will need to select Sign out

4. Once signed out click on Sign in and make sure you sign in using your University email address and password

The Sign In button is located under the Account section below the Sign in to Office heading

5. When you are signed back in, restart the Office application and you will no longer receive the unlicensed product error.

I need to contact IT Services

We have more guides available or IT Services will be happy to help you. You can visit IT Services on the SID on the ground floor of the Learning Hub: 

  • Mondays to Thursdays 8.30am to 5pm 
  • Fridays 10am to 5pm. 

You can also call the IT helpdesk on 01604 893333: 

  • Mondays to Thursdays 8am to 5pm 
  • Fridays 8am to 9am, and then 10am to 5pm.

You can also raise a ticket in the IT Portal at any time.

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